Although MenuPunk does not provide website creation services, MenuPunk support can direct you to several available options for creating a website for your restaurant, all of which will integrate with the MenuPunk online ordering platform. For information on how to contact support, click here.
MenuPunks is an online ordering platform that allows restaurants to accept web, Facebook and mobile food orders for pickup or delivery. The MenuPunks platform fully integrates with your existing website instead of directing your web traffic to an outside ordering site, increasing your search engine visibility and overall site visits.
Having a strong online presence is a key aspect of building a large customer base and ensuring repeat business from those customers. The MenuPunks platform is designed to enhance your existing web presence and provide the tools to take your restaurant to the next level with online ordering.
Restaurants that offer online ordering services sell more food and free up employees from being on the phone taking carry out orders. In addition, online ordering ensures the accurate delivery of order information to your restaurant POS, eliminating confusion about special orders.
Using the MenuPunks interface, your restaurant can build an online menu and be up and ready to accept online orders in very little time. Your MenuPunks menu is highly customizable and can be integrated into any existing website, Facebook page, or mobile site. In addition, MenuPunks integrates with many popular restaurant POS systems, allowing online orders to be formatted in the way your kitchen is accustomed to receiving them.
Sign up. Build a menu. Add your menu to sites. It’s that simple.
Menu creation is available as part of our MenuPunks Complete Setup Package. With the Complete Setup Package, MenuPunks will take care of everything your restaurant needs: building the MenuPunks Menu, configuring your account, installing any necessary software (POS integrations or printer apps) and connecting the MenuPunks menu system to your website, Facebook page and mobile site. Basically everything necessary to get your restaurant up and running. In less than a week, your restaurant can be ready to take live orders!*
Signing up for this package is easy. Just sign in to your MenuPunks admin account and look for the blue bar across the bottom of the screen. Click on the “Get Setup Service” button and follow the instructions on the screen.
Your MenuPunks menu can be configured to accept both cash and all major credit cards. Customers can choose their payment type at checkout.
Cash can be handled by restaurant staff when the customer picks up their order. Credit card transactions are handled directly through your MenuPunks payment gateway, a fully customizable credit card ordering system chosen by you. A complete list of payment gateways available through MenuPunks is available here.
Once payment has been arranged, the order is forwarded to your restaurant in the way configured in your MenuPunks account. More information about order notifications can be found here.
Orders are processed instantly in the MenuPunk system. The type of order notification you select for your restaurant determines the turnaround time from when the order is placed in the MenuPunk system and when the restaurant receives notification of the order. In general, restaurant notification will occur approximately 60 seconds from the time the order is placed within the MenuPunk system.
All reporting for sales and orders is presented in real time in the Reporting section of your MenuPunks account dashboard.
MenuPunks plans to make all reporting data exportable in the near future.
The MenuPunks platform currently supports the US dollar (USD), the Canadian dollar (CAD), the British pound (GBP), the euro (EUR), the Mexican peso (MXN), the Australian dollar (AUD), and the New Zealand dollar (NZD).
MenuPunks plans to add support for more currencies so if your preferred currency is not supported, check back in the future.
The method of order delivery from your restaurant’s MenuPunk menu is fully customizable. Options for order delivery include:
Email
Phone
Fax
Direct to receipt printer
Text message
POS integration
Google Cloud print
HP ePrint
Order notifications can be configured to go to multiple notification systems. Notifications from orders placed in any of your restaurant’s MenuPunk portals on your website, Facebook, or mobile site will all be handled in the same way, eliminating the need to configure each site individually.
The “Powered by MenuPunk” branding can be removed by selecting the Hide MenuPunk Branding option in the Web Tools section of your MenuPunk account dashboard.
This removes the “Powered by MenuPunk” footer content on menu and checkout pages.
Removal of branding is a feature only available on certain paid plans.
The MenuPunk mobile platform is built on jQuery mobile and supports all major mobile operating systems. For a complete list, please visit the supported platforms section of the jQuery website, here.
MenuPunk servers have a 99.9% uptime. MenuPunk is powered by Amazon Web Services and all MenuPunk data is backed up twice daily.
MenuPunk is a cloud service, meaning that the MenuPunk software does not have to be downloaded or installed onto any of your local computers. Updates to the MenuPunk software happen automatically and instantly, eliminating the need to approve upgrades.
MenuPunk is independent from OpenMenu and Open Table. However, the MenuPunk platform does support importing OpenMenu data in order to build an MenuPunk menu.
MenuPunk is not connected with any payment gateways, therefore the payment timetable is determined by your bank. Normal processing times apply.
MenuPunk supports restaurants with multiple locations. When an order is placed on your MenuPunk menu, your customers can choose the nearest restaurant location. If your customer is ordering from a mobile device which supports GPS reporting, the nearest location will be selected automatically by the MenuPunk platform.
Yes they can!
The feature that controls this is called “Advance Ordering” and is disabled by default. To enable it, you just need to go to Settings–>General Settings from the top menu of your MenuPunk control panel. At the bottom of the first section (“Restaurant Information”), you’ll see an “Allow Advance Orders” option:
Simply check the box as shown above and click the Save Settings button at the bottom of the page, and that’s it!
The date and time will default to the next time the store opens but allows the customer to select any future time they wish (within normal business hours). Once the customer clicks Ok, they will be able to continue with the regular ordering process.
When a customer places an order, MenuPunks captures their phone number, name, address, and email address. All financial information associated with an order is also captured. Credit card numbers are not stored. This information is available in the Reporting section of your MenuPunks account dashboard.
MenuPunks technical support has real people ready to answer your questions, and can be contacted by email at help@menupunk.com, or by Live Chat.
Your MenuPunks menu can be configured to accept both cash and all major credit cards. Customers can choose their payment type at checkout.
Cash can be handled by restaurant staff when the customer picks up their order. Credit card transactions are handled directly through your MenuPunks payment gateway, a fully customizable credit card ordering system chosen by you. A complete list of payment gateways available through MenuPunks is available here.
MenuPunks is not open source, however the MenuPunks API can be customized depending on your needs.
If your restaurant does not have a mobile website, MenuPunks can act as your mobile website. Mobile devices requesting your restaurant’s website will be automatically directed to your mobile MenuPunks menu, which can be used to place online orders.
You do not need any special equipment to use MenuPunks. As a fully customizable online ordering platform, MenuPunks can integrate into almost any existing system your restaurant is using.
As a cloud based online service, MenuPunks operates as a fully global service.
There are no fees associated with MenuPunks, and there are no charges to your customers.
MenuPunks does not currently support changes to orders that have already been placed. Once an order has been placed in the MenuPunks system, your customer will have to contact your restaurant directly to change the order.
MenuPunks supports both guest ordering and user accounts. Your customers can create an account through MenuPunks, which can be used to securely store credit card details. All stored credit card information is encrypted and is not viewable by MenuPunks or any of its clients. When your customer places an order while logged into their MenuPunks account, stored credit card details are automatically populated into the payment fields.
MenuPunks supports unlimited menu items.
Yes. MenuPunks uses Spreedly to collect, store, and manage cardholder data, and all cardholder data is restricted to the Spreedly system. Spreedly is a Level 1 PCI Compliant provider.
Yes, there are several ways for a customer to reorder an order they’ve placed previously (when logged in to their account).
After placing an order, you’ll be given the option to create an account. Once you have an account, you’ll be able to view your order history and re-order past orders. If you’re signed into your account, you’ll see a few options in the bottom right corner after placing your order.
Yes, you certainly can! Once logged in and on the checkout page, simply choose “Account” on the right side of the page (most customers will be accessing from here, but if you are not on a menu or checkout page, you can hit the “Profile” button at the top to get to the same account information page).